Salon Scheduler Support Center

I accidentally selected the wrong employee from the employee list during checkout. How do I fix it?

Make sure you do not complete the payment for the order. Once the payment is finalized by the customer, the employee associated with that particular product or service cannot be changed. This is a Clover security restriction. If this happens to you, please keep track of this incident manually since the reports that are generated will be incorrect with regards to the employee sales, tips, and commissions amounts. There are no other consequences of completing an order with the incorrect employee name.

If you are still in the process of checkout prior to the customer actually finalizing payment, the error can be corrected as shown below:

1. Remove the product or service containing the incorrect employee name from the order.

2. Manually add the same product or service again to the order.

3. You will be prompted to enter the employee name. Please select the correct name.

4. Continue your checkout process.

This will make sure that your reports will be accurate.