- Announcements - Updated 2/21/2022
- You can now charge a deposit for online customers
You can now charge a deposit for online customers
We now have the ability for you to charge deposits for customers booking online. You can specify a % deposit amount or a fixed dollar amount. When a customer misses an appointment, you can tap their appointment and tap "$NO SHOW" to create a Clover order and charge their credit card. To enable the deposit feature on your account, please email email@example.com with your merchant name and your request.
At the time of a booking, we will collect the customers card information and confirm that the card is valid (including the security code on the back). We DO NOT actually place a hold on the card. The reason is because banks only honor a hold for 7 days but many appointments book further that 7 days out so a hold really isn't practical. We also DO NOT actually charge a deposit at the time of the booking. The reason is because if you charge a deposit, then your tips will decrease when they actually come in.
So what we do is collect the card info and validate a good card. If a customer is a NO SHOW, you can tap the appointment and tap "$NO SHOW". We will then create a Clover order for the customer and charge the hold amount to their card. We will also send the customer a text receipt. There is a slight risk that the customer charge will not process for several reasons: (a) the card may have been cancelled (b) the customer may have provided a valid card but that card isn't, for whatever reason, accepted by your bank (c) the card may be overdrawn on it's credit limit.